Saying thanks for a job well done
A recent article by Julie Watson of the Associated Press talks about the desire of many Americans to offer their gratitude for the heroic work of the Navy SEAL team. People are seeking a variety of...
View ArticleDealing with the culture details in the Delta Air Lines merger
Merging two organizations is a complex process. And it’s the details that can bog you down. From the way you slice a lemon to the way you serve a drink, each practice must be evaluated to ensure that...
View ArticleOrganizational alignment and Southwest Airlines
Organizational alignment is a beautiful thing. When the image that a company projects to consumers is consistent with both the customer experience and the values of the company, you have alignment. No...
View ArticleUse organizational Purpose to unite employees
Purpose: Why is this Work Important? The Purpose of an organization is the most central component of its culture. The Purpose defines why the organization exists. The Purpose is not the answer to the...
View ArticleWhat is organizational culture change?
When things are not going well—for example, good employees are leaving, commitment seems lacking, productivity is not up to par—an organization needs to make some changes. But where do you start?...
View ArticleWhat is an organizational culture assessment?
An organizational culture assessment is a process for defining and shaping the culture of your company. The outcome is a well-defined set of Core Culture principles and values (the vital Purpose, the...
View ArticleOrganizational culture assessment–questions to consider
When conducting an Organizational Culture Assessment, use these questions as a guide when collecting information through interviews, open-ended surveys and/or focus groups. During interviews, be sure...
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Organizational change models: a four-step organizational change process
The Building a Culture of Distinction program is a four-step process for bringing needed change to an organization. Use this process to guide you in using culture to drive change. The Culture of...
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Organizational change model: The Five Ps
The Five Ps is a model that depicts a system-wide view of an organization. You can use the Five Ps to understand your organizational culture and to use culture to manage change. The Five Ps Once you...
View ArticleCulture interview with CEO of Pear Analytics
I conducted an interview with Ryan Kelly, founder and CEO of Pear Analytics, a web startup in San Antonio, Texas. They build search engine optimization tools and software to help make SEO accessible to...
View ArticleCore Culture can be your competitive advantage
Is your competitive advantage your organization’s culture? One facet of the organization that any company can focus on to improve its potential for success is its organizational culture. I’m not saying...
View ArticleClarify organizational identity during times of major change
When going through change, avoid changing organizational identity. Identity is the organization’s Purpose–the fundamental reason why the organization exists–and its distinctive Philosophy–its enduring,...
View ArticleDefinition of Employee Engagement
What Is Employee Engagement? What is the definition of engagement? There are several definitions out there, but most are consistent with the following: Employee engagement is the holistic expression of...
View ArticleUsing incentives to motivate employees
Extensive research indicates that intrinsic motivation leads to higher performance. In other words, when the task itself is motivating due to being enjoyable and interesting to the employee, then the...
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Sustainability and the Five Ps
Sustainability is a commitment to ethical behavior in three areas of responsibility: economic, social, and environmental. This effort is an environmental and human focus that is profitable for the...
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The Five Ps: an organizational change model
Use the Five Ps to understand your organization and manage change The Five Ps–Purpose, Philosophy, Priorities, Practices and Projections– is a model that depicts a system-wide view of an organization....
View ArticlePear Analytics culture interview with CEO
The Pear Analytics culture I conducted an interview with Ryan Kelly, founder and CEO of Pear Analytics, a web startup in San Antonio, Texas. They build search engine optimization tools and software to...
View ArticleCore Culture–your competitive advantage
Core culture can be your driver for success. Is your competitive advantage your organization’s core culture? One facet of the organization that any company can focus on to improve its potential for...
View ArticleClarify organizational identity during change
Avoid changing organizational identity. When going through change, avoid changing organizational identity. Identity is the organization’s Purpose–the fundamental reason why the organization exists–and...
View ArticleEmployee engagement index
Employee engagement index to monitor engagement over the years So every year you measure employee engagement. You survey all employees to determine the Level of Engagement—using a handful of...
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